Expédition ; Retour et autres conditions générales

Cancellation: 

You can cancel an order that has already been submitted, unless it’s status shows being fulfilled, you can check the status in the order tracking page. if the status shows fulfilled you cannot cancel.

Return of wrong or damaged product only:

Any claims for misprinted/damaged/defective items must be submitted within 14 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 14 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

> if wrong product/size delivered we will exchange it at free cost once you raise a return request @ your my account section

> any damage during delivery send a email with photo to info@theaihub.store to procced further. confirmation

Wrong Address - If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).

Unclaimed - Shipments that go unclaimed are returned to our facility will be automatically cancelled.  you have to place a refund request separately from our online store.

We do not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons. You hereby agree that any returned orders with face masks won’t be available for reshipping and will be disposed of.

Returned by Customer -  contact us before returning any products. Except for Customers residing in Brazil, we do not refund orders for buyer’s remorse.  Customers residing in Brazil and regretting a purchase must contact our Customer Service and express their will to return the item within 7 consecutive days after receiving it, providing a picture of the item. The withdrawal request will undergo an evaluation to verify whether the product was used or destroyed, even if partial. In these cases, a refund will not be possible.

Returned for exchange:

 

> if you want to change to a new product or size from what u ordered first - after delivery, kindly raise a cancel order request and repurchase the new product separately @ my account section

Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:

1. the supply of goods that are made to the consumer's specifications or are clearly personalized;
2. sealed goods which were unsealed after delivery and thus aren't suitable for return due to health protection or hygiene reasons,

therefore we reserves rights to refuse returns at its sole discretion.

This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever..